What is Voice over IP?
Voice over Internet Protocol, or IP telephony, is a technology that enables you to make ordinary telephone calls over a computer network or the Internet. An IP system converts the voice transmitted over your telephone into digital signals and sends these signals in data packets over the Internet. It then converts them back on the other end, allowing you to speak to virtually anyone with a telephone.
Today, companies use VoIP technology for a myriad of reasons, including cost savings and feature-rich applications for businesses.
Are you hurricane ready? We have your disaster recovery solution!
It has never been easier to utilize a cloud-based VoIP service to provide backup and disaster recovery solutions for businesses. End user telephones or software can work off of the provider’s secure data center for guaranteed uptime in the event of a crisis.
Stay in control of calls to your business
In the case of an emergency, your business calls can be set to ring to one or multiple employees or directly to your company voice mail greeting. We will program calls to ring to a remote phone or a smartphone, and the calls will be identified as company calls.
Assured nationwide call coverage
Toshiba has the necessary local, state and FCC filings and carrier backbone coverage to enable calls to the 48 continental US states and supports global international calling. VIPedge operates in a carrier-grade Type II SOC2 and SOC3 data center with disaster prevention “building within a building” construction to ensure continued coverage.
Certified data centers
The servers that power the VIPedge cloud-based telephone solution are located in secure data centers that enforce rigorous performance and protection controls beyond what any typical non-IT business could provide.
Whether your business is large or small—8 lines or thousands of lines—you gain the peace of mind of assured system security, survivability and performance
IP Business Telephones improve your ROI by eliminating long distance charges between locations, extending capabilities to remote locations, and connecting wired and wireless systems.
Use your private intranet or the Internet to extend full telephone system functionality to any location in the world.
Popular IP telephone features:
- Integrated Gigabit Ethernet switch for fastest network access (10/100 mps models also available)
- Off Hook Call Announce through speaker or handset
- Full duplex speakers for superior sound
- Onscreen prompts that help you complete common tasks
- Programmable one-touch buttons for fast access to calling functions
- Integrated Headset Interface
Peace of mind via a back-up system—survivability and redundancy for IP Telephones
Today’s business environments place heavy demands on PCs, firewalls, printers, and especially your telephone system. Enjoy the benefits and security of knowing that, with survivability solutions, your IP telephones will continue to operate 24/7. IP systems and servers have the ability to automatically re-register to a secondary system if the primary system fails. Plus, survivability is scalable from one IP telephone to some or to all the IP telephones in the primary system. Choose survivability for key individuals, specific departments, or all users within the system. Even voice mail will continue to operate automatically reconnecting to either system when it becomes operational again.
SIP Trunking delivers fully integrated access for customer IP systems with true “all distance” calling – local, long distance, and international voice and data on a single network. SIP Trunking can be provided via the system IP card, PRI card, or analog line interface.
How It Works
The system communicates natively with a service provider over an IP circuit, carrying voice and data simultaneously. Voice is converted to data and sent along with the same circuit as the other data packets. Data gets entire bandwidth when no voice is present. Quality of Service (QoS) is managed by the service provider, with voice taking priority over data. Instead of lines coming in on rollover, SIP trunks are dynamically allocated based on usage.
It also provides:
- D.I.D. (Direct Inward Dial) numbers
- Virtual Numbers (must be supported by network services provider) – phone numbers for any city that will ring into your system as “local calls”
- Long distance savings
- High-speed data with dynamic bandwidth (guaranteed base speeds)
- Integrated router with handling routing of voice and data to your IP network
- Monthly savings
- Access to Business Direct for servicing, bill access, reporting, and tools
If your organization has or is considering an IP business phone system, you’ll want to take full advantage of its benefits. Success depends not only on the phone system you choose, but also on how you connect that system to the public switched telephone network (PSTN). SIP trunking allows you to connect your IP phone system to the PSTN over a broadband connection.
Top benefits of SIP trunking
In addition to the standard business services you expect, SIP supports advanced IP services such as IP contact centers, Find-me Follow-me, unified communications and the ability to have local numbers in various markets served by one central business phone system.
- Reduce communications costs.
SIP trunks use bandwidth flexibly and efficiently, so you can get more from available broadband bandwidth. You can eliminate those separate, underutilized, single-purpose analog or ISDN circuits.
- Simplify the communications infrastructure.
Since SIP Trunking works over IP networks, it potentially eliminates the complexity of managing separate services such as ISDN PRI or multiple analog lines.
- Get more out of available trunk bandwidth.
Unlike ISDN trunks with their fixed voice or data channels, with SIP trunking, bandwidth can be dynamically allocated between voice and data at any time. If there are lots of concurrent calls, more bandwidth can be used for voice, and if nobody is talking on the phone, all bandwidth is available for data.
- Support business-grade voice quality.
Shifting voice calls onto the data network doesn’t require compromise. You can get the voice quality you expect by using a business-grade broadband connection and enterprise-class router/firewall—and configuring the router to prioritize voice traffic over data traffic.