Call Documentation/Call Record Options for your business
Call Recording is useful for many reasons. Here are some of them:
1. It is a quick and easy dispute resolver – simply play the recording to determine exactly what was said.
2. Training staff is so much easier when you have something both management and staff can listen to – and the agent evaluation module will provide key performance indicators.
3. Regulatory and legal compliance issues.
We will be happy to schedule a live demo for you on any the Call Recording Solutions.
Star2Star Hosted Call Recording feature
On the VoIP Hosted Side, Star2Star offers Call Recording by extension. For a very minimal monthly cost, you can add cradle-to-grave saved call recordings of every call by station. You only pay for the stations you need recorded, which saves money.
Star2Star Call Recording
ESI Call Recording Solutions
ESI offers several optional call recording software add-ons that provide full cradle-to-grave recordings on the trunk side. The recordings are accessible from a secure, browser-based link to the server with an authorized login required. Recordings are easily located with multiple search parameters. The ESI trunk-side recording option is a very economically priced option to the premise-based systems and servers.