What is Voice over IP?
Voice over Internet Protocol, or IP telephony, is a technology that enables you to make ordinary telephone calls over a computer network or the Internet. An IP system converts the voice transmitted over your telephone into digital signals and sends these signals in data packets over the Internet. It then converts them back on the other end, allowing you to speak to virtually anyone with a telephone. Today, companies use VoIP technology for a myriad of reasons, including cost savings and feature-rich applications for businesses.
Hosted VoIP
Hosted VoIP is using a cloud-based server to support end user phones or software at the customer site.
IP Telephones
IP Business Telephones can be used on both premised-based IP servers and hosted VoIP. Because the IP phone is connecting via the LAN to an IP address, IP phones can be moved by the end user as long as there is a Cat-5e or better cable. The phone must be configured for remote access to be utilized off-site. Use your private intranet or the Internet to extend full telephone system functionality to any location in the world.
Popular IP telephone features:
- Integrated Gigabit Ethernet switch for fastest network access
- Off Hook Call Announce through speaker or handset
- Full duplex speakers and HD voice for superior sound
- Onscreen prompts that help you complete common tasks
- Programmable one-touch buttons for fast access to calling functions
- Integrated Headset Interface
Hosted VoIP FAQs - click HERE
Mobile and Desktop Apps
Use your mobile phone or PC to make/receive calls
Our mobile and desktop applications allow employees to work from a PC or mobile phone from on or off-site, creating a seamless communications environment. Unlike simply call forwarding a number to a mobile phone, in which case the company loses control of that call record and voice mail, apps can be set up to notify the user of calls and use the company voice mail with voice mail to email notifications if the employee is unavailable. Call recording is also available on both desktop and mobile applications. A desktop app can take the place of a desk phone in some situations.
SIP Trunking
SIP Trunking delivers fully integrated access for customer IP systems with true “all distance” calling – local, long distance, and international voice and data on a single network. SIP Trunking can be provided via the system IP card, PRI card, or analog line interface.
How It Works
The system communicates natively with a service provider over an IP circuit, carrying voice and data simultaneously. Voice is converted to data and sent along with the same circuit as the other data packets. Data gets entire bandwidth when no voice is present. Quality of Service (QoS) is managed by the service provider, with voice taking priority over data. Instead of lines coming in on rollover, SIP trunks are dynamically allocated based on usage.
It also provides:
- D.I.D. (Direct Inward Dial) numbers
- Virtual Numbers (must be supported by network services provider) – phone numbers for any city that will ring into your system as “local calls”
- Long distance savings
- High-speed data with dynamic bandwidth (guaranteed base speeds)
- Integrated router with handling routing of voice and data to your IP network
- Monthly savings
CONTACT US to find out more about how Voice over IP can benefit your business!