Call Documentation and Recording Options for your business

In our current business climate, Call Documentation and Recording are essential!

Call Documentation includes all of the data for all inbound and outbound calls for your business.  Once you have that data, it is important that it is easily searchable and can be organized and saved.  It can be used for identifying call trends, isolating problems, responding to customer issues (such as requesting why a call was not returned - when it possibly was and you have the information to prove that).

The PDVN team is happy to assist our customers with finding, downloading and sorting the data for your business.

Call Recording is useful for many reasons. Here are some of them:
1. It is a quick and easy dispute resolver - simply play the recording to determine exactly what was said.
2. Training staff is so much easier when you have something both management and staff can listen to - and the agent evaluation module will provide key performance indicators.
3. Regulatory and legal compliance issues.
We will be happy to schedule a live demo for you on any the Call Recording Solutions.