If you don’t know the security code, please contact your company administrator. Or you may call or email us at firstname.lastname@example.org and request that the specific instructions to your system set up be emailed to you. We will only send the instructions to an authorized administrator on the account.
NOTE: Please make sure we are the servicing dealer for your phone system. The voice mail systems are programmed and customized by the installing dealer and we are only able to assist customers whom we have installed/serviced.
Toll-free: (800) 487-8806
Baton Rouge: (225) 924-2700
Lafayette: (337) 235-2000
You may also check for these instructions in the instructions that you received when your system was installed.
If you know the voice mail security code/password and would like to change it:
On a ESI IP phone model ePhone3, ePhone4x, ePhoneX, press the envelope button or Menu>4 Applications>3 Voice Message. Enter your current password when prompted. Press 0 for mailbox options, then press 5 to change your password.
On an ESI dPhone4 or other digital phone model, press PROG/HELP or HELP, then press 5 for voice mail password, press 1 to enter new password.
For a Star2Star hosted VoIP phone (Yealink or Polycom models) – visit the Star2Star portal at https://portal.star2star.com/ and log in. If you don’t know your password, click on Forgot Password? and the system will email you a new password.
Click on Configuration
If you are an admin, click on Individual Phone Settings at lower left and then select the extension from the drop down menu.
All other users, make sure you see your extension on the drop-down menu.
Click on Voice Mail.
Click on Change your Voice Mail PIN.
Enter new PIN (voice mail password), click on Save Changes on lower left, then click on Save Changes to System on top right.
On a TOSHIBA phone – if your mailbox button is blinking, press it. When prompted for a security code, enter the current security code then #.
Then press 3 to manage mailbox, 2 for options, and 3 for security code to change it. You will be prompted to enter, then re-enter the new security code.
Remember, we cover all voice mail changes under our extensive Preferred Premium Warranty and Maintenance. If you carry this important coverage, there will be absolutely no charge for voice mail changes.