All PDVN CIX40 systems come with a 5 year parts and labor warranty.
For the first year there is no charge for service calls.
After that, we charge a nominal fee of $50 for service calls in years 2 through 5.
All voice mail changes and phone support are included at no charge for all 5 years.
At Preferred, we believe in offering the highest standards of quality to our customers. Our Warranties and Maintenance Contracts reflect our commitment by providing tangible money-saving benefits.
Lightning causes the highest costs of power surge damage to Louisiana customers – and our warranty and maintenance coverage includes this important protection. It is how we are able to provide the highest level of customer service.
Our warranty and maintenance coverage also includes:
- All parts and labor to keep your Toshiba telephone system and voice mail system, paging speakers and batteries in excellent working order.
- Priority 24-hour service response time for maintenance contract customers.
- All voice mail security code, name and notification changes are no charge.
- All phone support, including guidance on telephone system features and voice mail main greeting changes, personal mailbox set up, and other assistance.
- Annual consultation to review your telecommunication needs, including need for growth, to help you plan for the future
- No charge for service calls when trouble is determined to be caused by dial tone provider.
- Our highly trained staff will work with you to coordinate service calls with your dial tone provider as needed
- Free user guides and training sheets
- Professionally printed phone labels printed
- Free replacement or longer handset cords and basecords
- Batteries on Battery Backup Systems replaced at no charge